Fashion and Performance Driven
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Shipping & returns

Shipping

All orders are shipped within 48 hours, Monday through Friday, from 8am to 5pm, via ground carriers. We reserve the right to select the carrier of our choice according to the destination of the package.

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

The rate charged for the shipping of your order is a flat fee of $9.95. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Please note we cannot ship to any PO BOX address.

Free shipping

We offer free ground shipping within Canada and the United States (some states excluded) on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!

30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

It's easy to return a product:

  1. Log into your account or call us to initiate a return.
  2. We email you instructions for returning your product.
  3. Ship your unused product, in its original packaging, to the address identified in our email.

Please Note:

  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Call us to arrange these returns.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.

Returning Merchandise

  • You can return most new, unopened items within 30 days of delivery for a full refund.
  • To initiate a return, call us or log into your account and obtain a Return number.
  • You can only initiate a return after an order has been marked as shipped.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
  • If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
  • If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call us to initiate the return. In these cases, you may be compensated for the return shipping.

 

Refunds, Credits and Balances Due

As soon as we receive and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call us for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call us immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting us, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.